Refund policy

Changes

If you would like to exchange an item whether for a different size or color at no extra cost, please contact our customer service team within 2 days of receiving your order. Be sure to include your order number, the email address used for the purchase, and details of the exchange you would like to make.

You can request an exchange through the following channels:

Once your request has been received and confirmed, we will arrange for the shipment of the new item via an exchange service within 24 hours of confirmation. The courier will collect the product to be returned at the same time the new item is delivered.

Important: The free exchange service is available exclusively within Italy. For orders placed from other countries, only the return process is currently available.

Please note: Exchange requests must not be made through the online returns portal; instead, they must be handled exclusively by contacting our customer service team via email or WhatsApp.

Returns:

Product returns are accepted within 14 days of receipt of the order.

To make a return, you must use our online returns portal, through which you can submit your request independently by following the guided procedure.

To access the portal, you need to know:

  • The order number.
  • The email address used during the purchase.

CLICK HERE TO START THE FREE RETURN OR EXCHANGE PROCESS

Return costs and procedures:

Return shipping costs are the responsibility of the customer, who may arrange for the goods to be sent to our warehouses independently.

A fixed fee of €10 applies to each returned order, covering internal handling and processing. This amount will be automatically deducted from the refund.

If the customer is unable to arrange the shipment independently, they may request that Silence Limited schedule a courier pickup.

In this case, the cost for the pickup and transport service is €30 (VAT included), in addition to the return handling fee.

Refunds:

Refunds are processed within 30 business days, in accordance with the terms of our return policy and in compliance with applicable law.

For information regarding the status of a return, refunds, or shipments, you may contact our customer service team at gestioneresi@silencelimited.com, including your order number.

Orders with Klarna payment:

Please note: For orders placed via Klarna, our current terms and conditions do not allow for the standard return process through the online portal. However, you may still request an exchange for a different item or size by contacting our customer service team directly.

Your right of withdrawal and other mandatory legal protections under applicable law remain unaffected.